1st - May - 2018
CLX VP Rob Malcolm Talks CPaaS in Latest UC Today ‘Out Loud’ Podcast
In the latest episode of UC Today’s ‘Out Loud’ podcast, our VP Rob Malcolm joins journalist Patrick Watson to discuss the current provision of customer service and the increasing role of CX in attracting and retaining the customer of tomorrow.
On the podcast, Rob and Patrick examine the technology platforms that have enabled disruptive players to enter markets and capture huge market share and how CPaaS can also allow established enterprises to radically improve their CX provision.
Download Rob’s Out Loud podcast interview here.