13th - Jun - 2018

Mapping the Future of Enterprise Messaging: Chat Bots at a Glance

CLX Blog | Future of Enterprise Messaging: Chat Bots at a Glance

Our report in partnership with Ovum on ‘Mapping the Future of Enterprise Messaging; SMS, RCS and Chat Bots’ last year explored how the future of enterprise messaging is shaping up in relation to SMS as a B2C channel, demand for RCS, and chat bots delivering ROI.

In this blog post we take a look at some of the key chat bot statistics uncovered. We look at how chat bots are being used, who is using them and why.

To help you digest how chat bots are becoming increasingly integrated into customer communications, we’ve put together a handy infographic so you can take all the information in over a quick cup of coffee, whilst trying to remember the last time you spoke to a chat bot. It was probably more recently than you think, and you might not even have noticed…

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