7th - Nov - 2018
Using Video In The Field
Our sister company Sinch’s latest whitepaper – How Consumer Demand Is Shaping The Future Of Video Calling For Enterprises, based on primary research into consumer and enterprise opinion, looked at how six key industries across 5 countries feel about the use of Video Calling in their specific areas, they also examined what end users think about this technology. In this blog post we take a closer look at how Field Service can use Video Calling to increase efficiency and gain competitive advantage.
Sinch’s primary research showed that enterprises in the Transport & Logistics sector (including Field Service) are keen to embrace Video Calling – nearly 1/3 (32%) stated that they were ‘likely to start using’ it in the next 24 months. This potential high take up correlates with what is being seen in the industry as Field Service starts to break into the mainstream, allowing enterprises to take advantage of all the benefits on offer.
Improved Support. Video Calling can enable a more experienced, HQ based member of staff to be at the other end of the phone to offer advice and support via video as needed, guiding field based employees through potentially complicated on site procedures, streamlining the process and promoting a real sense of teamwork that is often lacking for remote workers.
Cost Reductions. If a Field Service engineer is out on a remote call and runs into problems, sending someone else out to take over is a costly solution, and runs the risk of taking them away from more pressing tasks. Using video to demonstrate an issue first hand eliminates this need, with a quick call to ‘see’ the problem in real-time, it can be resolved on the spot.
Time Savings. A less experienced engineer out in the field is highly likely to come across situations that their training didn’t cover – asking for help is how people learn their trade, but it takes time. Video Calling is perfect for cutting through this kind of issue at the click of a button, addressing the problem immediately without any precious time wasted.
On the Job Training. Training in the office can only take you so far, getting out there and experiencing real life situations is the best way to learn. Getting advice and guidance via Video Calling at the very moment it’s needed is invaluable, and serves as an effective way to learn how to handle the same situation when it comes up again, which it invariably will.
If you’d like to find out more about how Video Calling is changing the face of communications, download the full whitepaper here.