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Messaging Basics

Why is my sender ID not delivering?

Each destination has its own particular rules and regulations regarding what type of sender ID can be used. Restrictions are put in place by Carriers and can result in some message sender IDs being overwritten or failing. In some destinations sender IDs also need to be pre-registered to be accepted by the carrier.

If you are experiencing any issues with sender IDs please contact your Account Manager. We monitor network restrictions and can assist you with ensuring your messages are delivered. You can also find out more country specific information on our Pricing pages.