My Message Didn’t get Delivered, Now What?
If you’re having problems with message delivery, there are a few key things you can try to troubleshoot the issue:
Receiving Number – Is it a valid number, is it formatted correctly, does it include the international country prefix?
Do you have any credit? The amount of credit you have remaining is displayed in your account. Ensure you top credit up if necessary to ensure all messages requested are sent.
Did the SMS successfully reach our gateway? Do you have a ‘Sent’ status on the Connect delivery report? Did you receive acknowledgement from our servers that we accepted your message? If not, there could be an issue on your side that needs checking.
Am I sending with the correct username and password? You are provided with a specific username and password for each service you add to your account. All SMS messages should be submitted using these credentials, not your main account username and password.
Do you have a delivery report with an error code? If so, please check against the specific product you are using under the SMS / Cloud SMPP pages here for a list of error codes and their descriptions.