Automated SMS appointment reminder services have become a key instrument for healthcare providers. Appointment reminders allow providers to cut costs by reducing the number of no-shows as well as reducing time and money spent on more costly reminder services such as sending letters or making phone calls. Giving patients the opportunity to reply to text messages also provides the option to reschedule appointments if necessary – another time and cost saver.
76% of people worldwide are keen to be reminded of their medical appointments
Inform patients when their test results are ready for review, and advise who they need to contact for more information by sending an SMS that gives them all details they need. Communicating in this way gives patients time to compose themselves before making a call to discuss potentially sensitive results rather than receiving an unexpected call at an inconvenient time. Specifying direct dial phone numbers in SMS reduces stress for patients as it means they can connect directly with the right person to discuss their results.
62% of patients prefer to be contacted by text messages
Repeat Prescription Due / Ready
Communicate with patients to advise when their repeat prescription is due and let them know when it’s ready to pick up. Using SMS to speak to patients in this way can improve a pharmacy’s efficiency whilst also lowering costs associated with paperwork and phone calls. Keeping track of medication that is not being picked up or refilled as necessary can raise the alarm when it comes to elderly or vulnerable patients, highlighting any issues they might be having.
33% of American adults prefer texts to all other forms of communication
Cancellation Appointment Available
Short notice appointment cancellations are notoriously difficult to fill, using SMS to let patients on a waiting list know when a cancellation appointment is available makes sure empty appointment slots are limited and that no revenue is lost. Sending an SMS is a quick and easy way to communicate with a long list of patients in one go rather than working through a list of calls which could waste time, money and drive staff productivity down.
95% of text messages will be read within 3 minutes of sending
Communicate with patients by SMS to make sure their medication is still working for them and to check it’s still appropriate for it to be prescribed. Use SMS to perform medication reviews in conjunction with repeat prescription reminders to check if patients still need all the medication they are being prescribed – remove any unwanted items to minimize the chances of incorrect medication being dispensed.
200 million SMS messages are sent by National Health Service (NHS) trusts every year
Health Check Due
Invite patients to attend annual check-ups / physicals using text messages. Schedule messages in advance to save time and stress for busy receptionists. Inviting patients to routine check-ups via SMS can yield a better response than letters, resulting in more appointments being booked, potential health problems being picked up sooner, unnecessary costs saved and patient stress minimized.
Text messages have a 98% open rate
Leverage SMS to help customers hit personal goals such as losing weight or quitting smoking. Sending motivational messages to patients containing progress updates, reminders on how well they’re doing / how far they’ve come can increase the amount of people that complete healthcare programs. Not only will patients benefit from knowing they’re not alone in their struggles, long term cost savings realized on treatments related to smoking, drinking etc. could be huge.
Motivational text messages double the chances of quitting smoking
Reach out to patients using the power of SMS to make sure they are taking vital medications regularly. Keeping tabs on countless patients is a hard task but with text messages, patients can be reached quickly and reminded to take potentially lifesaving medication on time so that needless trips to the emergency room can be avoided. Scheduling reminders in advance can ensure that efficient procedures are maintained and that systems runs smoothly.
69% of smartphone users would like to be prompted to take their medication
Medication Side Effects Reporting
Enable real time reporting of medication side effects using SMS. Allowing patients to report side effects they may be experiencing as a result of their medication ensures that doctors can act on the most up to date information to treat patients more effectively, it also means that other patients are better informed and so will receive more appropriate treatment / medication in future.
80% of people worldwide want to text with their doctors
Blood Donation Information
Let people know when there is a blood drive in their area by sending out informative text messages to encourage attendance. Target geographically and offer self-service appointment booking options to make it as easy as possible for people to donate at times that suit them. Not only does SMS have the potential to boost donations at a blood drive but it also reduces administration costs being much cheaper than sending out letters or making phone calls.
Patients who receive notifications are 23% more likely to attend clinics