Send an SMS to confirm hotel room bookings and ensure any reservations no longer needed are cancelled and re-sold rather than losing revenue with rooms sitting empty. Using text messages to confirm bookings can also save the reservations team a great deal of time, by sending one message out to the entire waiting list you can let potential guests know in seconds about your availability rather than making several time consuming and costly telephone calls.
Over 85% of travelers take their smartphone with them when they travel
Using SMS to confirm restaurant reservations with your customers could be the difference between a full restaurant and a half empty one. Many people forget to cancel reservations or just don’t find the time to re-schedule them until it’s too late. Sending a quick text message to make sure the reservation is still needed or to check if it needs rescheduling can make a real difference – it also gives you the opportunity to contact any potential customers on the waiting list to fill any empty tables that become available.
Text messages have an average response rate of 45%
Fast Check In / Out
Free up busy reception staff by sending guests a barcode via SMS and let them check-in using a kiosk in reception to encode and dispense their key. Once they’ve checked-in, follow up with a second text and pass on hotel information like gym opening times, restaurant menus or ideas for things to do in the local area. When it’s time to check-out, send your guests another text message so that they can review their bill over breakfast and check-out without even heading near the busy reception desk.
Large hotel chains like Marriott & Hilton are turning more towards mobile apps
Proximity To Next Level Of Reward
Let loyalty club members know how close they are to receiving the next level of rewards on their account by sending them their points balance via SMS. Encourage them to book something unplanned, or add something extra to their order so that they don’t miss out on a free night’s stay or discounts on mini-breaks which are only a few points away on the next level of rewards.
57% of consumers would be happy to sign up to an SMS loyalty program
Allowing customers to manage and pay their bills by SMS can make a real difference for both guests and businesses alike during busy periods. Advise guests when seating them that they can check their bill and make payment online by sending their server a text message to let them know they are ready to settle the bill. Guests can then check their bill and make payment using their smartphone at their own pace rather than waiting to catch someone’s attention.
51% of mobile phone users have adopted mobile banking