Tickets / E-Tickets
Send tickets / e-tickets to customers instantly using SMS to ensure immediate and accurate delivery. Sending tickets electronically avoids time consuming printing and costs associated with postage, it also eliminates the potential for tickets to go ‘missing’ in the post and for the customer to lose or forget their ticket. Sending barcodes or QR codes that fit onto smart phone screens can make it even easier for customers to present their ‘ticket’ on arrival at the station / airport.
National Express Coaches now sell 20% of their coach fares as SMS tickets
Use SMS to communicate with travelers in real time about facility closures at train stations or airport terminals and make their journey less stressful by giving them all the information they need ahead of time. Reassured that alternate arrangements have been put in place and armed with all the most up to date information travelers are less likely to contact already overloaded customer support staff for more information or to make complaints.
Oxford Circus tube station in London was closed 113 times in the space of one year resulting in chaos for commuters
Departure Platform / Gate
Send SMS to travelers and let them know what gate or platform their train / airplane / boat is leaving from. Using text messages to help passengers prepare for their trip reduces stress levels and results in less crowded departure areas. Communicating all available information direct to passengers using SMS also results in less strain on customer support staff.
SMS is the most used data service in the world
Take advantage of the immediacy that SMS offers and advise travelers on last minute schedule changes as they happen in real time. Adverse weather conditions, emergency engineering works and engine break-downs are just a few things that can mean schedules need to be changed with minimal notice. Using SMS to send information out quickly could make all the difference – customers might not be happy about schedule changes affecting their journey but being informed might soften the blow a little.
Roughly 50% of mobile phone owners say that their phone has made it easier to plan and schedule their daily routine
Keep regular travelers on the move by sending the most up to date timetables out using SMS. Send one text message out and immediately inform thousands of people of any changes. Advise when changes come into force and confirm on the day when things have actually changed. Include information on popular routes in SMS messages along with a link to the whole timetable on your website to make sure customers get the full picture.
Text is the most used form of communication for Americans under 50