Nowadays, enterprises need to be available 24 hours a day, 7 days a week for their demanding consumers. Customer service is more important than ever, as poor experiences result in clients looking for alternative providers and solutions. The question is, how can you connect with your fanbase, retain them, and maximize revenue? CPaaS is the perfect solution to this conundrum! Our first eBook delves deeper into CPaaS and is a must-read for those who want to keep in touch with ever-changing consumer preferences, all without the need for building expensive, brand new infrastructure. Download your copy and take a read today...Read more
Connect with CLX – 2018 – #9
Welcome to the latest edition of Connect with CLX, your place for the latest in terms of news, updates and events within CLX and the mobile messaging industry. Keep your finger on the pulse with us!
How Video Calling is Revolutionizing Banks
Customer service used to be awful; emails going back and forth, phone calls and of course, being on hold! Nowadays, however, we have so many available channels to communicate with customers. Yet, this means clients have become more fickle than ever before, with loyalty and customer service now mutually exclusive. This has ‘culture-shocked’ banks to prioritize CX, using it as a USP. Sinch, sister company to CLX Communications, have delved further into this. Stemming from their recent whitepaper on Video Calling, they’ve released an infographic, breaking down how Video is being used in the banking industry, and it’s pretty revealing! Check it out on the CLX blog...Read more
Customer Service = Contextual Communication
Everything is digital nowadays. Shopping, paying bills… name a task and there’s a digital element. With this comes demand, but where’s the supply? CLX Chief Evangelist and Co-founder Robert Gerstmann believes CPaaS will meet this demand. Clients are no longer satisfied with one-way interactions, but building the necessary infrastructure for two-way discussions is complex, expensive and unpractical for most companies. Want to keep up with the leaders of the pack? Originally posted on CustomerThink, take a read of Robert’s thoughts....Read more
The Latest Founders Blog is Here!
Let’s rewind three years. CLX has managed to bootstrap its way from zero to €100M in revenue – no mean feat! But to take our next step, we needed fresh investment. Björn Zethraeus, co-founder and CFO back in 2015, reminisces on the IPO in the latest of our founders blog articles. The amount of work undertaken to achieve this was ‘insane’, according to Björn, especially given they decided to go for the ‘fast track’ process with Nasdaq Stockholm. This achievement enabled us to acquire Mblox, but was success guaranteed? Hell no! Despite the ceremony at the Nasdaq exchange in the morning, our founders were all back at their desks in the afternoon! Read Björn’s unique take on a special time in our history....Read more
Connectivity - Where Next?
We are always striving to build on our global communications network and improve the services we provide. Therefore, we’re pleased to announce we have new direct connections available in the following destination:
We’ve also launched new short codes in the following country:
|Uruguay||Short Codes||Shared & Dedicated|
If you have any questions, please contact your Account Manager, or get in touch with our Sales team today.
The Battle for the Mobile Inbox
He gets around, does our Chief Evangelist! Robert Gerstmann even found time to speak with Telecom Asia this month. With OTT providers like WhatsApp dominating the P2P market, MNOs are worried that one day they’ll simply become data pipes. They aren’t entirely wrong, as that scenario is a reality for a number of operators already. But from an A2P perspective, the battle for the inbox is alive and well! RCS represents a chance for telcos to gain control and ensure A2P messaging is sent via an open ecosystem. Discover all his thoughts here....Read more
Join us at CX Talks 2018
We’re so dedicated to improving our customer service, it’s even making an appearance on our events schedule! Members of the CLX Team will be in Atlanta, GA for CX Talks – The Customer Experience Summit this October 29th. Want to improve your customer service? Then this is the event for you! Held at the Sandy Springs Performing Arts Center, this full-day conference is the place to learn all the skills needed to deliver an effective CX, with speakers from some of the world’s leading brands! Will you be in the ATL for the event? Feel free to book a meeting with us today...Read more